We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at studykeyteam@gmail.com. Please note that returns will need to be sent to the following address: 115 beaconsfield rd NW Calgary Alberta Canada T3k1X8. Return shipping cost will be at costumer expense.
If your return is accepted, we will issue a full refund of goods purchased
You can always contact us for any return question at studykeyteam@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at studykeyteam@gmail.com.
Study Key Refund Policy
At Study Key, we strive to provide you with high-quality language-learning materials to enhance your Spanish learning experience. We understand that circumstances may arise where you need to request a refund. Please review our refund policy outlined below:
Refund Eligibility:
Unused and Unopened Items: To be eligible for a refund, the Study Key materials must be unused and unopened, in the original packaging.
Request Timeframe: Refund requests must be submitted within 30 days of the purchase date.
How to Request a Refund:
Contact Us: To initiate a refund request, please reach out to our customer support team via email at [studykeyteam@gmail.com] or through our contact form on the website.
Provide Information: Clearly state your reason for the refund and provide details such as your order number and contact information.
Refund Process:
Review: We will review your refund request and assess its eligibility based on the criteria mentioned above.
Confirmation: Upon approval, we will send you a confirmation email, and the refund process will be initiated.
Refund Timeframe: Please allow 5-7 business days for the refund to be processed. The exact time may vary depending on your payment method and financial institution.
Exceptions:
Digital Products: Refunds are generally not provided for digital products. If you encounter issues with digital content, please contact our support team for assistance.
Promotional Items: Items received as part of a promotional offer or giveaway are not eligible for refunds.
Contact Information: If you have any questions or concerns regarding our refund policy, please contact our customer support team at [studykeyteam@gmail.com].
Note: Study Key reserves the right to update or modify this refund policy at any time without prior notice. It is recommended to review our policies periodically for any changes.